Frequently Asked Questions (FAQ)


Why has my organization been selected by Autodesk for a Software Audit?

As a customer of Autodesk, your organization has been selected to undergo an audit. Every licensee of Autodesk Software may be selected by Autodesk for an audit. This is in accordance with the audit clause at 9.7 of the applicable Autodesk License and Services Agreement:

9.7 Audits. Licensee agrees that Autodesk has the right to require an audit (electronic or otherwise) of the Autodesk Materials and the Installation thereof and Access thereto. As part of any such audit, Autodesk or its authorized representative will have the right, on fifteen (15) days’ prior notice to Licensee, to inspect Licensee’s records, systems and facilities, including machine IDs, serial numbers and related information, to verify that the use of any and all Autodesk Materials is in conformance with this Agreement. Licensee will provide full cooperation to enable any such audit. If Autodesk determines that Licensee’s use is not in conformity with the Agreement, Licensee will obtain immediately and pay for valid license(s) to bring Licensee’s use into compliance with this Agreement and other applicable terms and pay the reasonable costs of the audit. In addition to such payment rights, Autodesk reserves the right to seek any other remedies available at law or in equity, whether under this Agreement or otherwise.

What is a software license agreement?

We generally provide our software license agreements electronically within each software product as a "click through" license. Please refer to the particular software product and version for the applicable software license agreement. Unless your organization has another agreement directly with Autodesk that controls your use of Autodesk software products, the terms and conditions of the software license agreement that accompanies the software product applies.

What is the Autodesk Inventory Advisor?

The Autodesk Inventory Advisor (AIA) is a standalone scan tool that is designed to be installed on a single computer running a workstation-class operating system and scan the systems on the network to collect Autodesk licensing data. It is an agent-less scan and no footprint is left on the endpoints. AIA uses Windows Management Instrumentation (WMI) to scan the Windows Registry and Autodesk Product Information Table on each system. You can target machines using IP address range(s), an import of computer names from Active Directory, or via a logon script using a command-line version of the tool. The scan is low impact and is designed to have little to no impact on your systems or network. AIA does not communicate with Autodesk servers and you are in control of the data until it is sent to Autodesk or its representative, typically via email.

Does the AIA tool collect personal data from my PCs?

Autodesk Inventory Advisor only will capture Autodesk product-related information and machine IDs. If a company’s machine ID naming convention includes personal data, then such information will be captured. This information will be treated in accordance with the Autodesk Privacy Statement. If this is a concern for your organization, we suggest that your naming convention be anonymised.

How do I install and run the Autodesk Inventory Advisor?

Please refer to the Autodesk Inventory Advisor Quick Start Guide to help you install and run the tool – you can find the guide here.

Can I ask someone else in my organization to complete this software inventory?

Yes. If you are not the right sponsor for this activity – for example, you are not the person who is responsible for managing Autodesk Software in your organization – please do pass the request and registration code to the appropriate person. Also, if you are the sponsor but prefer someone else in your organization to perform the software inventory then please ask this person to perform the task.

How long will it take for Autodesk to inform me of the results after I upload the software inventory file?

Autodesk aims to provide the results of your License Review report within 48 hours (not including weekends). However, in peak periods there may be some delay. We thank you in advance for your patience.

How much of our organization’s time need to be invested in this process?

There are 2 key components to the Autodesk Software License Review Portal. The first part is a simple company profile section, which will take you a few minutes to complete. The second part is the actual software inventory using the Autodesk Inventory Advisor.

We have prepared a guide with step by step instructions relating to deployment and implementation of Autodesk Inventory Advisor. If the guide is followed correctly the process should require light investment from an IT personnel resource, generally more difficulties arise should the guide have not been followed. As a first line of support, please see the troubleshooting section of the quick start guide.

Typically, Autodesk Inventory Advisor should take no longer than 45 minutes to install and finalize an initial inventory. Once the initial scan is complete, AIA does not continue to scan machines in the background, the user will need to manually run a scan once per day for the duration of the data capturing process. Each scan will require just a few minutes to complete. The AIA database operates in an additive manner, each scan will be working only to locate and inventory machines that it has not seen during a previous scan. With this in mind and without unforeseen technical challenges, minimal time investment is required to complete scanning of your environment using Autodesk Inventory Advisor. Once you are satisfied that all the machines in the environment have been scanned, you may submit the inventory to Autodesk via the portal.

What happens if my organization has potential non-compliances?

An Autodesk License Compliance Consultant will be in touch with your organization to discuss the matter and work together on a resolution.

Who do I contact at Autodesk if I have any questions about this Software Compliance Audit?

The tool has an in-built messaging service that allows you to ask questions and interact with the Autodesk License Compliance team.



Short Glossary of Terms


Term Meaning
A360 Autodesk’s Cloud service and centre for information. You can create a free account here.
AD Active Directory. Microsoft technology to manage users and devices in your network. Used for finding users and workstations to scan during inventory taking.
AIA Autodesk Inventory Adviser. A free inventory tool that scans your entire network and reports back all the installed Autodesk software packages with correct serial numbers.
CSN Customer Specific Number. Your Autodesk customer code. You might have several CSNs for your organisation.
Estate Your current PC’s, printers and other network connected equipment.
Inventory Stock taking of your currently installed software on all your PC’s.
License Report Effective Licence Position. The difference between your installed software packaged and the number of software packages that you have registered with Autodesk.
License Statement Autodesk Licence Statement. A report of all your registered Autodesk software packages.
Proof of Ownership Methods of providing proof of purchase of your Autodesk products and licences. These include volume license agreement numbers, FPP and Boxed Product License Proof, purchase invoices.
SAM Software Asset Management (SAM) is a set of tools and processes that help organisations manage and keep track of the licenses they own.
SCCM Microsoft System Center Configuration Manager. SCCM is a Windows product that enables administrators to manage the deployment and security of devices and applications across an enterprise.